Last updated: January 07, 2025
For the purposes of this Return and Refund Policy:
Product Return and Refund Policy At kanyavivahvikashsociety, customer satisfaction is our utmost priority. We strive to ensure fairness and transparency in all transactions. If any dissatisfaction arises due to product defects or other valid concerns, members and customers are entitled to return or exchange products under the conditions outlined below: General Return Policy: Eligibility for Return/Exchange: Returns or exchanges must be initiated within 30 days of the purchase date. The product must be in its original condition, unused, and returned with its original packaging and a valid proof of purchase (receipt or invoice). Returns due to manufacturing defects or packaging issues will be processed upon verification. Condition for Return: Products should be in a resalable condition (unopened and undamaged). Damaged, altered, or used products will not be eligible for a refund or exchange unless the damage was caused during delivery or due to a manufacturing defect. Processing of Refunds/Exchanges: Refunds are issued either in cash or as credit vouchers for future purchases, valid for 30 days. Exchanges are subject to product availability. Documents Required for Returns: Completed Product Return Form with a valid reason for return. Copy of the Invoice or purchase receipt. The original product(s) to be returned. Return Procedure: Safely pack the product in its original packaging to prevent damage during transit. Submit the required documents and return the product to the cooperative society’s office or through an authorized distributor. Shipping Costs: The customer is responsible for return shipping costs. Shipping charges are non-refundable. Additional Recommendations: Use a trackable shipping service or purchase shipping insurance to ensure the safe return of the product. The society is not liable for lost or undelivered returns. Buy Back Policy: We support distributors who choose to resign and wish to return unsold products under the following conditions: Resignation Within 30 Days: Full refund of products returned in good condition, unopened, and with a shelf life of at least six months. Deductions include any distributed bonuses and reversed business volume (BV). Resignation After 30 Days: Refund is calculated based on the distributor’s purchase price, minus: Bonuses paid, Applicable GST, and A 10% service charge for administrative purposes. Order Cancellation Policy: Members/customers may cancel confirmed orders by contacting the cooperative’s helpline or emailing kanyavivah327@gmail.com. Refunds for cancellations are processed within 7 business days, provided the order hasn’t been dispatched. Note: These policies are designed to ensure ethical practices and protect the interests of both the society and its members/customers.